A plain-language call about help at home
Need help at home? Find out what in-home care support may be available to you.
One call with a licensed insurance agent in your state. Plain answers about what Medicare's home health benefit covers, the in-home support some Medicare Advantage plans include, and the options available where you live. No pressure, no obligation, about ten minutes.
Mon–Fri 9am–7pm ET
Have these handy: your ZIP code, the kind of help needed at home, your Medicare card or plan name, if handy.
- Your ZIP code
- The kind of help needed at home
- Your Medicare card or plan name, if handy
Three things to know before you call
- We are licensed insurance agents.Not Medicare, not a home care agency, not a plan. We explain how care at home can be paid for and which plans available where you live include in-home support.
- We do not offer every plan available in your area.Currently we represent [X] organizations which offer [Y] products in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
- There is no charge to call and no obligation.You can hang up with more information and nothing else. Some services cost nothing, some do not, and we tell you which.
What happens on the call
Tell us where you live and who needs help
Your state and county decide what is available, and whether the help is for you, your spouse or a parent changes the answer.
Tell us what kind of help
Bathing and dressing, meals, rides to appointments, medication reminders, recovery after a hospital stay, or someone to check in.
Hear what may be available, explained
A licensed agent explains what Medicare's home health benefit does and does not cover, what some Medicare Advantage plans add, and what that means for you.
Who this call is for
What we will not do
- Tell you a service costs nothing when it does not. Some do, some do not, and we say which.
- Send a caregiver to your door. We are licensed insurance agents, not a home care agency.
- Ask for your Medicare number, Social Security number or bank information to answer your questions. Those are only needed if you choose to enroll, and never on a first call.
- Pressure you to decide on the call. You decide what, if anything, happens next.
- Call you eight times a day. If you ask for a call back, we call back once, when you asked.
- Pretend to be Medicare. We are licensed insurance agents, and we say so.
Common questions
Does Medicare cover help at home?
Original Medicare covers home health care that a doctor orders for someone who is homebound: part-time skilled nursing, therapy and some home health aide services. It does not pay for help with daily living on its own, such as bathing or meals, when that is the only care needed. Some Medicare Advantage plans add in-home support benefits. A licensed agent explains what applies to you.
Is there a charge to call?
No. There is no charge to call and no obligation to enroll in anything.
Who answers the phone?
A licensed insurance agent in your state. We are not a government agency, we are not Medicare and we are not a home care agency.
Can I call for my mother or father?
Yes. Many calls come from adult children. We can explain the options; any decision about a plan stays with the person on Medicare.
Ready when you are.
Licensed agents answer during the hours shown. One call, plain answers, and you decide.
Prefer we call you?
Leave your number and a licensed insurance agent will call you back during business hours.
We do not offer every plan available in your area. Currently we represent [X] organizations which offer [Y] products in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
Not connected with or endorsed by the United States government or the federal Medicare program.
Calling this number will connect you to a licensed insurance agent. We are not a home care agency and do not provide care.
Benefits, availability and costs vary by plan, county and eligibility. Not all plans include in-home support benefits.
Calls may be recorded and monitored for quality and compliance. By calling, you agree to speak with a representative of Senior Healthcare Advisors, LLC and its licensed agent partners. Home Care Options is a marketing website operated by Senior Healthcare Advisors, LLC and is not affiliated with or endorsed by any government agency.
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